HealthTap.com Reviews

Healthtap.com offers telehealth services with different pricing options. Users can choose a subscription model or a pay-as-you-go service. The subscription costs $15 per month or $55 every 3 months, and $180 annually. This includes exclusive access to primary care video appointments for $44 or less per visit, depending on insurance. Urgent care video chats with the first available doctor cost $59 or less per visit for subscribers, while non-subscribers pay $129 per visit. Additional benefits include free text messaging with doctors, personalized treatment plans, and secure medical record storage. For children aged 2-17, care is included at no extra membership cost. Healthtap also offers discounts on prescriptions and accepts hundreds of insurance plans along with HSA/FSA cards.

Healthtap.com is recognized for its comprehensive telehealth services which cover a broad spectrum of healthcare needs. Among their popular services are condition management, men's health, women's health, children's health, senior health, and wellness/prevention/lifestyle changes. They also specialize in sexual health, mental/behavioral health, travel medicine, and provide urgent care consultations. A key feature is their extensive Q&A database, accessible through the app, where users can find answers to health-related questions or ask their own and receive responses from board-certified physicians. Healthtap's platform allows users to choose and keep one doctor for ongoing advice and prescriptions, which can be delivered via video or text, making primary care more personalized and accessible.

Healthtap.com accepts a variety of payment methods for its services. Customers can use most credit and debit cards, including Visa, Mastercard, Amex, Discover, JCB, Diners, Maestro, and UnionPay. Additionally, PayPal, Google Pay, and Apple Pay are accepted. For those using health savings accounts (HSAs) or flexible spending accounts (FSAs), cards associated with these accounts are also accepted. However, it is important to note that prepaid cards are not accepted for membership subscriptions. Users can update their billing information directly in their Healthtap account settings, ensuring seamless transactions for virtual visits and other healthcare services offered.

Healthtap.com's Return Policy allows for refunds to be requested through their Member Support Team. Refunds are typically responded to within 24 hours. However, there are certain conditions where refunds are not issued: for missed appointments, no shows, or if there is dissatisfaction with the clinical outcome. Refund requests must be made within seven days of the purchase date. For subscriptions, users can continue to use the services until the end of the current subscription period, but canceling before the term ends does not warrant a prorated refund. The maximum refund period is 60 days from the time of purchase. As Healthtap.com provides virtual healthcare services, they do not have a shipping policy related to physical products.